You have been charged an omission fee because your vehicle has been uninsured for three days or more.
The fee is mandatory according to section 17a of the Motor Insurance Act. It follows from section 17a that if a vehicle is not insured under section 15 of the Motor Insurance Act, the owner shall pay a fee to the Norwegian Motor Insurers’ Bureau (TFF).
The fee is still running and you should insure or deregister the vehicle to avoid the fee increasing. You must pay the fee up to the date your vehicle is insured or deregistered. If you pay within the payment deadline, you prevent the fee going to debt collection.
What can you do if..
If you have bought mandatory liability insurance for your vehicle, please contact your insurance company so they can correct it. If it turns out that you were insured, we will automatically refund the fee when the insurance company has updated our computer systems. If you still want to file a complaint, please attach your insurance papers for documentation. TFF will then send the complaint to the insurance company for a statement. If you were insured, we will refund the fee. If you were not insured, your complaint will not be accepted.
If you have a wrecked or deregistered vehicle, please contact the Norwegian Public Roads Administration to ensure they register this in the motor vehicle register. If it turns out that the vehicle was wrecked or deregistered during the fee period, we will automatically refund the fee when the motor vehicle register is updated. If you still want to complain about the fee, please attach the receipt of the vehicle or the deregistered vehicle. A complaint on this basis will not be accepted if such receipt/documentation is not attached.
If you have sold the vehicle, please ensure that the sales notice has been submitted and the buyer has approved the sales notice. It is the seller's responsibility to ensure that the correct sales notice has been submitted within three days and is approved by the buyer. If you are the owner of an uninsured vehicle in the motor vehicle register, you will be responsible for paying the fee.
If you have delivered your vehicle for condemnation, please contact your insurance company and make sure they submit the sales notice. If it turns out that the insurance company had assumed ownership of the vehicle before it was uninsured, we will automatically refund the fee from the date of sale when the insurance company has submitted the sales notice. If you still want to complain about the fee, you must attach the receipt for the condemnation of the vehicle. A complaint on this basis will not be accepted if such receipt/documentation is not attached.
If your vehicle is not in use, you must deregister or insure it. In accordance with section 15 of the Motor Insurance Act, all registered motor vehicles must be insured. The fact that a vehicle is not in use does not release the owner from the insurance obligation. A complaint on this basis will not be accepted.
If you are the owner of a vehicle that you not in possession of, you must apply to the Norwegian Public Roads Administration for administrative deregistration of the vehicle in accordance with the regulations for the use of vehicles §2-32. Once you have applied for administrative deregistration, you can submit a complaint with a copy of your application for unregistering to TFF. We will then waive the fee due pending the case processing at the Norwegian Public Roads Administration. In case of positive response from the Norwegian Public Roads Administration, the vehicle may be administratively deregistered one year after the application date. In such cases, TFF will waive the fee from the application date. A complaint on this basis will not be accepted unless formal documentation of the decision of administrative deregistration is produced.
If breach of the obligation to take out insurance must be considered excusable as a result of circumstances beyond your control, such as serious illness which made you unable to draw/renew insurance, you must file a complaint. If you complain on this basis, it is your responsibility to probate and document the circumstances. In case of illness, a supplementary medical certificate must be attached to the complaint.
If you are a widow/widower or heir to someone who has been charged an omission fee for an uninsured motor vehicle, you should insure or deregister the vehicle. If the estate is changed privately, the heirs are responsible for deceased debt. Information about transferring ownership of a vehicle upon deaths can be found here: https://www.vegvesen.no/kjoretoy/Kjop+og+salg/salgsmelding-og-omregistrering/dodsfall
• The police has deregistered the vehicle, but it is not listed as deregistered in the motor vehicle registry
- You must make sure the police deliver the license plates to the Norwegian Public Roads Administration if they have not already been delivered.
- If the license plates have been delivered to the Norwegian Public Roads Administration, but the vehicle is not deregistered, you must request that the Norwegian Public Roads Administration deregister on the date the license plates were taken by the police.
- You must report this to the police.
- You must get the Norwegian Public Roads Administration to cancel the notification of sale in their system.
- If the Norwegian Public Roads Administration cancels the sales notification, TFF will receive a notification of this directly from the motor vehicle register.
- You must send the received documentation from the Norwegian Public Roads Administration to TFF.
- You need to send us the formal confirmation* you received from the police that the vehicle has been confiscated.
- The confirmation must include the date on which the vehicle was confiscated, that it is still confiscated and whether you have access to the license plates or not.
1. You must report the license plates lost to the police.
2. You must bring the confirmation to the Norwegian Public Roads Administration, so that the vehicle can be deregistered.
- You must report the vehicle stolen to the police and ensure that this is reported in the police data system ELYS, and that a notice is sent the motor vehicle registry stating that the vehicle is stolen/missing.
- If you have previously reported the vehicle stolen, you must request a formal confirmation* on when the report was made, and that the vehicle has not yet been recovered. The registration number must appear on the confirmation.
• The vehicle has been recovered according to the motor vehicle register, but you have not been informed of this
- You must contact the police and ask where the vehicle is located.
- If it is possible to access the vehicle/license plates, it must be deregistered as soon as possible. You can ask the police to get the license plates so that you can deliver them to the Norwegian Public Roads Administration.
- You need to get a formal confirmation* from the police about where the vehicle is, and that you were not informed of this, and did not have access to the license plates. The confirmation must be sent to TFF.
- If the police can’t give you access to the license plates, ask the police to give a formal confirmation* of this.
1. The license plates must be submitted to the Norwegian Public Roads Administration, if this is not yet done and the vehicle does not have the status as exported in the motor vehicle register. You or foreign registration authority must submit documentation to the Norwegian Public Roads Administration so that the vehicle can be registered as exported or deregistered on the correct date2. If the Norwegian Public Roads Administration cannot update the motor vehicle registry for technical reasons, you must request a formal decision on when the vehicle was exported/deregistered. Please send the letter from the Norwegian Public Roads Administration to TFF.
How do you proceed to complain?
You can see the details of your fee by accessing my page. There you can also file a written complaint where you document why you think you have been incorrectly charged with a fee.
The complaint will be sent to the Norwegian Motor Insurers’ Bureau, which will review the matter/case. If the Norwegian Motor Insurers’ Bureau does not find a basis for changing the claim, the complaint will be sent to the Finance Appeals Board, with a copy to whom the claim is addressed. The Finance Appeals Council may try all sides of the case and take into account new circumstances. The Appeals Board's decision in the appeal case or decision to reject the complaint cannot be appealed.
When submitting a complaint, the fee continues to run, but the fee is suspended until a final decision has been reached. If the Finance Appeals Board does not take the complaint into account, you will have to pay the fee for the entire period the vehicle was uninsured.