Q&A to to the recipient of an omission fee

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Q&A to to the recipient of an omission fee

• You are insured?

If you have bought mandatory liability insurance for your vehicle, please contact your insurance company so they can correct it. If it turns out that you were insured, we will automatically refund the fee when the insurance company has updated our computer systems. If you still want to file a complaint, please attach your insurance papers for documentation. TFF will then send the complaint to the insurance company for a statement. If you were insured, we will refund the fee. If you were not insured, your complaint will not be accepted.

• You have wrecked or deregistered your vehicle?

If you have a wrecked or deregistered vehicle, please contact the Norwegian Public Roads Administration to ensure they register this in the motor vehicle register. If it turns out that the vehicle was wrecked or deregistered during the fee period, we will automatically refund the fee when the motor vehicle register is updated. If you still want to complain about the fee, please attach the receipt of the vehicle or the deregistered vehicle. A complaint on this basis will not be accepted if such receipt/documentation is not attached.

• You have sold the vehicle?

If you have sold the vehicle, please ensure that the sales notice has been submitted and the buyer has approved the sales notice. It is the seller's responsibility to ensure that the correct sales notice has been submitted within three days and is approved by the buyer. If you are the owner of an uninsured vehicle in the motor vehicle register, you will be responsible for paying the fee.

• You have delivered the vehicle for condemnation?

If you have delivered your vehicle for condemnation, please contact your insurance company and make sure they submit the sales notice. If it turns out that the insurance company had assumed ownership of the vehicle before it was uninsured, we will automatically refund the fee from the date of sale when the insurance company has submitted the sales notice. If you still want to complain about the fee, you must attach the receipt for the condemnation of the vehicle. A complaint on this basis will not be accepted if such receipt/documentation is not attached.

• The vehicle is not in use?

If your vehicle is not in use, you must deregister or insure it. In accordance with section 15 of the Motor Insurance Act, all registered motor vehicles must be insured. The fact that a vehicle is not in use does not release the owner from the insurance obligation. A complaint on this basis will not be accepted.

• The vehicle is not in the driving condition?

If your vehicle is not in a driving condition, you must deregister it, wreck it or insure it. In accordance with section 15 of the Motor Insurance Act, all registered motor vehicles must be insured. The fact that a vehicle is not in the driving condition does not release the owner from the insurance obligation. A complaint on this basis will not be accepted.

• You are the owner of a vehicle you are not in possession of/have sold?

If you are the owner of a vehicle that you not in possession of, you must apply to the Norwegian Public Roads Administration for administrative deregistration of the vehicle in accordance with the regulations for the use of vehicles §2-32. Once you have applied for administrative deregistration, you can submit a complaint with a copy of your application for unregistering to TFF. We will then waive the fee due pending the case processing at the Norwegian Public Roads Administration. In case of positive response from the Norwegian Public Roads Administration, the vehicle may be administratively deregistered one year after the application date. In such cases, TFF will waive the fee from the application date. A complaint on this basis will not be accepted unless formal documentation of the decision of administrative deregistration is produced.

• You did not have insurance due to circumstances beyond your control?

If breach of the obligation to take out insurance must be considered excusable as a result of circumstances beyond your control, such as serious illness which made you unable to draw/renew insurance, you must file a complaint. If you complain on this basis, it is your responsibility to probate and document the circumstances. In case of illness, a supplementary medical certificate must be attached to the complaint.

• The owner of the vehicle is dead?

If you are a widow/widower or heir to someone who has been charged an omission fee for an uninsured motor vehicle, you should insure or deregister the vehicle. If the estate is changed privately, the heirs are responsible for deceased debt. Information about transferring ownership of a vehicle upon deaths can be found here: https://www.vegvesen.no/kjoretoy/Kjop+og+salg/salgsmelding-og-registrering/dodsfall

• The police has deregistered the vehicle, but it is not listed as deregistered in the motor vehicle registry

  1. You must make sure the police deliver the license plates to the Norwegian Public Roads Administration if they have not already been delivered.
  2. If the license plates have been delivered to the Norwegian Public Roads Administration, but the vehicle is not deregistered, you must request that the Norwegian Public Roads Administration deregister on the date the license plates were taken by the police. 

• False sales notice (ID theft) has been submitted

  1. You must report this to the police.
  2. You must get the Norwegian Public Roads Administration to cancel the notification of sale in their system.
  3. If the Norwegian Public Roads Administration cancels the sales notification, TFF will receive a notification of this directly from the motor vehicle register.
  4. You must send the received documentation from the Norwegian Public Roads Administration to TFF.

• The vehicle is unregistered or wrecked

1. If documentation for deregistration (or wreck notification) cannot be obtained, you can apply to the Norwegian Public Roads Administration for administrative de-registration.
2. You must send a copy of the application to TFF in order to have the claim temporarily suspended.
3. If the application is granted by the Norwegian Public Roads Administration, you must send the reply to TFF.
4. You must contact the Norwegian Public Roads Administration, after one year to have the vehicle deregistered in the motor vehicle register.

 

 

• The vehicle is confiscated by the police

  1. You need to send us the formal confirmation* you received from the police that the vehicle has been confiscated.
  2. The confirmation must include the date on which the vehicle was confiscated, that it is still confiscated and whether you have access to the license plates or not.

• The vehicle is confiscated by the county bailiff

  1. You need to send us a formal confirmation* from the bailiff stating that the vehicle is confiscated. It must be stated in the document which date the vehicle was confiscated, that it is still confiscated and whether you have access to take off the license plates or not.
  2. The confirmation must include the date on which the vehicle was confiscated, that it is still confiscated and whether you have access to the license plates or not.

• The vehicle is sold to a known owner

1. If documentation for deregistration (or wreck notification) cannot be obtained, you can apply to the Norwegian Public Roads Admini1. You must submit a sales notice to the Norwegian Public Roads Administration. If a new owner does not cooperate, you can apply to the Norwegian Public Roads Administration for administrative de-registration.
2. You must send a copy of the application to TFF in order to have the claim temporarily suspended.
3. If the application is granted by the Norwegian Public Roads Administration, you must send the reply to TFF.
4. If you have to wait one year before deregistration can be made, you must contact the Norwegian Public Roads Administration again after one year to have the vehicle deregistered. TFF will then receive notification of this from the motor vehicle register.

 

• The vehicle is sold to an unknown owner

1. You must apply to the Norwegian Public Roads Administration for administrative deregistration.
2. You must send a copy of the application to TFF in order to have the claim temporarily suspended.
3. If the application is granted by the Norwegian Public Roads Administration, you must send the answer to TFF.
4. If you must wait one year before deregistration can be made, you have to contact the Norwegian Public Roads Administration again after one year to have the vehicle deregistered. TFF will then receive notification of this from the motor vehicle registry.

 

• The vehicle cannot be deregistered because the license plates have been lost/lost

1. You must report the license plates lost to the police.

2. You must bring the confirmation to the Norwegian Public Roads Administration, so that the vehicle can be deregistered.

• The vehicle is stolen

  1. You must report the vehicle stolen to the police and ensure that this is reported in the police data system ELYS, and that a notice is sent the motor vehicle registry stating that the vehicle is stolen/missing.
  2. If you have previously reported the vehicle stolen, you must request a formal confirmation* on when the report was made, and that the vehicle has not yet been recovered. The registration number must appear on the confirmation.

• The vehicle has been recovered according to the motor vehicle register, but you have not been informed of this

  1. You must contact the police and ask where the vehicle is located.
  2. If it is possible to access the vehicle/license plates, it must be deregistered as soon as possible. You can ask the police to get the license plates so that you can deliver them to the Norwegian Public Roads Administration.
  3. You need to get a formal confirmation* from the police about where the vehicle is, and that you were not informed of this, and did not have access to the license plates. The confirmation must be sent to TFF.
  4. If the police can’t give you access to the license plates, ask the police to give a formal confirmation* of this.

• The vehicle is exported (out of the country)

  1. 1. The license plates must be submitted to the Norwegian Public Roads Administration, if this is not yet done and the vehicle does not have the status as exported in the motor vehicle register. You or foreign registration authority must submit documentation to the Norwegian Public Roads Administration so that the vehicle can be registered as exported or deregistered on the correct date
    2. If the Norwegian Public Roads Administration cannot update the motor vehicle registry for technical reasons, you must request a formal decision on when the vehicle was exported/deregistered. Please send the letter from the Norwegian Public Roads Administration to TFF.