You have been charged an omission fee because your vehicle has been uninsured for three days or more.
The fee is mandatory according to section 17a of the Motor Insurance Act. It follows from section 17a that if a vehicle is not insured under section 15 of the Motor Insurance Act, the owner shall pay a fee to the Norwegian Motor Insurers’ Bureau (TFF).
The fee is still running and you should insure or deregister the vehicle to avoid the fee increasing. You must pay the fee up to the date your vehicle is insured or deregistered. If you pay within the payment deadline, you prevent the fee going to debt collection.
What can you do if
If you have bought mandatory liability insurance for your vehicle, please contact your insurance company so they can correct it. If it turns out that you were insured, we will automatically refund the fee when the insurance company has updated our computer systems. If you still want to file a complaint, please attach your insurance papers for documentation. TFF will then send the complaint to the insurance company for a statement. If you were insured, we will refund the fee. If you were not insured, your complaint will not be accepted.
If you have a wrecked or deregistered vehicle, please contact the Norwegian Public Roads Administration to ensure they register this in the motor vehicle register. If it turns out that the vehicle was wrecked or deregistered during the fee period, we will automatically refund the fee when the motor vehicle register is updated. If you still want to complain about the fee, please attach the receipt of the vehicle or the deregistered vehicle. A complaint on this basis will not be accepted if such receipt/documentation is not attached.
If you have sold the vehicle, please ensure that the sales notice has been submitted and the buyer has approved the sales notice. It is the seller's responsibility to ensure that the correct sales notice has been submitted within three days and is approved by the buyer. If you are the owner of an uninsured vehicle in the motor vehicle register, you will be responsible for paying the fee.
If you have delivered your vehicle for condemnation, please contact your insurance company and make sure they submit the sales notice. If it turns out that the insurance company had assumed ownership of the vehicle before it was uninsured, we will automatically refund the fee from the date of sale when the insurance company has submitted the sales notice. If you still want to complain about the fee, you must attach the receipt for the condemnation of the vehicle. A complaint on this basis will not be accepted if such receipt/documentation is not attached.
If your vehicle is not in use, you must deregister or insure it. In accordance with section 15 of the Motor Insurance Act, all registered motor vehicles must be insured. The fact that a vehicle is not in use does not release the owner from the insurance obligation. A complaint on this basis will not be accepted.
If your vehicle is not in a driving condition, you must deregister it, wreck it or insure it. In accordance with section 15 of the Motor Insurance Act, all registered motor vehicles must be insured. The fact that a vehicle is not in the driving condition does not release the owner from the insurance obligation. A complaint on this basis will not be accepted.
If you are the owner of a vehicle that you not in possession of, you must apply to the Norwegian Public Roads Administration for administrative deregistration of the vehicle in accordance with the regulations for the use of vehicles §2-32. Once you have applied for administrative deregistration, you can submit a complaint with a copy of your application for unregistering to TFF. We will then waive the fee due pending the case processing at the Norwegian Public Roads Administration. In case of positive response from the Norwegian Public Roads Administration, the vehicle may be administratively deregistered one year after the application date. In such cases, TFF will waive the fee from the application date. A complaint on this basis will not be accepted unless formal documentation of the decision of administrative deregistration is produced.
If breach of the obligation to take out insurance must be considered excusable as a result of circumstances beyond your control, such as serious illness which made you unable to draw/renew insurance, you must file a complaint. If you complain on this basis, it is your responsibility to probate and document the circumstances. In case of illness, a supplementary medical certificate must be attached to the complaint.
If you are a widow/widower or heir to someone who has been charged an omission fee for an uninsured motor vehicle, you should insure or deregister the vehicle. If the estate is changed privately, the heirs are responsible for deceased debt. Information about transferring ownership of a vehicle upon deaths can be found here: https://www.vegvesen.no/kjoretoy/Kjop+og+salg/salgsmelding-og-registrering/dodsfall.
How do you proceed to complain?
If you think you have been incorrectly charged with a fee, please file a complaint. Deadline for complaints are three weeks from the date of notification of the decision reached the person liable for payment. Complaints submitted after the deadline may be rejected. Complaints must be in writing and must be substantiated. The right to appeal is stated in the regulations on fees for uninsured motor vehicles, etc.
The complaint is sent to:
Motor Insurers' Bureau (TFF)
Postbox 335 Center
The complaint will be sent to the Norwegian Motor Insurers’ Bureau, which will review the matter/case. If the Norwegian Motor Insurers’ Bureau does not find a basis for changing the claim, the complaint will be sent to the Finance Appeals Board, with a copy to whom the claim is addressed. The Finance Appeals Council may try all sides of the case and take into account new circumstances. The Appeals Board's decision in the appeal case or decision to reject the complaint cannot be appealed.
When submitting a complaint, the fee continues to run, but the fee is suspended until a final decision has been reached. If the Finance Appeals Board does not take the complaint into account, you will have to pay the fee for the entire period the vehicle was uninsured.